Scale Your SaaS faster and launch smarter with our all-in-one UX Design Subscription

Frequently Asked Questions

(With conveniently positioned answers)

• How is Meticular different from other subscription services?

  Most design subscriptions focus on UI tweaks. We go deeper. Meticular is built for SaaS and IT teams that need real UX strategy, research, and design—not just pretty screens.

  We don't just take orders; we help you define the best approach for each request, ensuring your product is intuitive, validated, and user-approved.

  Our core team consists of senior product designers, and when a project needs specialized skills (like custom illustrations), we tap into our trusted contractor network—ensuring you always get top-tier expertise without the agency bloat.

• Why wouldn't I just hire a full-time designer?

  Hiring a senior UX designer costs $120K+ per year—before benefits, hiring time, and training. And even then, design work often moves faster than development, meaning you might struggle to keep them busy.

  With our subscription, you get top-tier UX exactly when you need it—without the overhead, wasted payroll, or deadweight between dev cycles. Pause when development needs to catch up and resume when you're ready.

• Who will be working on my projects?

  You'll work directly with our small team of senior UX designers—no juniors, no random outsourcing.

  For specialized needs like illustration or motion design, we may bring in trusted contractors, but we always manage the process to ensure everything meets our standards.

• Is there a long-term contract or minimum commitment?

  Nope! Our UX Design Subscription is built to work with agile software teams and lean start ups. We're month-to-month. Pause, upgrade, or cancel anytime.

• How Does Billing Work?

  Your billing cycle starts on the day you sign up and renews on that same date each month. So if you subscribe on the 15th, your next payment will be on the 15th of the following month. Upgrades take effect immediately with a prorated charge, while downgrades and pauses begin at the start of your next cycle.

• How fast will I receive work?

  Expect progress updates or deliverables every 2 days (Pro) or 4 days (Starter).

  Smaller tasks like refining a UI component, designing a single-page feature, or creating a quick prototype can often be completed within this timeframe.

  Larger tasks like research, design systems, or deep UX strategy take longer, but we'll always keep you updated and moving toward your goal.

• How much work is delivered with each update?

  Each update delivers about as much as a skilled UX designer could complete in 2 days.

  Some tasks are quick wins, while deeper UX work takes more time.

  Either way, you'll always get meaningful progress—whether it's a polished design, a prototype, or a strategic insight—along with a Loom walkthrough so you're never left guessing.

• Is it really unlimited?

  Yes! You can add as many requests as you need—there’s no cap.

  That said, quality takes time. We work on one request at a time, making sure each gets the attention it deserves. If a task is big, we’ll help break it into smaller, actionable steps so you see steady progress.

  How quickly things move also depends on you. The sooner you review and provide feedback, the faster we can refine and deliver. We keep things async to stay efficient, but collaboration is key to keeping momentum.

  To make sure every client gets top-tier work, we also limit the number of subscriptions we take on. That way, you’re always getting our best.

• How do I submit and manage requests?

  You'll submit and track tasks using our shared Trello board. If you’re not sure where to start, we provide request templates to make it easy.

  Prefer a simpler way? You can also submit requests using our quick task form, and we’ll add them to Trello for you.

  Not sure what’s needed for a request? We’ll guide you to ensure you’re getting the best UX solution, not just a UI tweak. Just post a task and ask for help.

• Can I get more than one active request at a time?

  Yes! If you need more done simultaneously, you can stack multiple subscriptions to increase output.

  What's more, you can add a subscription one month and downgrade the next, so we can help you when you need us and take a break when you don't.

• What if I don't like the design?

  No problem! We revise until it's exactly what you need.

• Do you do development too?

  We sure do! We develop sites using node and react. Book a call to learn more.

• How does upgrading, downgrading, or pausing work?

  You can pause or downgrade your plan at any time, but changes take effect at the start of your next billing cycle. If you pause mid-month, your current plan will continue until the end of the billing period, and then you won't be charged until you resume.

  Upgrading works differently. You can upgrade anytime, and the new plan starts immediately. Stripe will charge a prorated amount based on how much time is left in your current billing cycle. On your next renewal, you'll be fully billed at the new plan's rate.

• Are there refunds?

  We stand by our work, and think you'll love it—so much that we make you a worry-free guarantee. If it’s your first time working with us and after 7 business days you’re not happy, email us and we’ll send you a 75% refund—no fuss.

  Because UX work is digital and strategy-driven, once we’ve delivered work, it can’t be ‘returned’ like a physical product. For that reason, we don’t offer refunds beyond those first 7 days of working together.

  That said, we’re committed to refining and improving our work to ensure you’re getting real value.

• What tools do you use?

  We primarily use Figma for design, Trello for task management, and Loom for video updates.